The 1064 is the unique customer service number for Bouygues Telecom subscribers. Free from a Bouygues line, it replaces the old 614 and centralizes requests related to mobile plans, Bbox offers, and contractual procedures. However, reaching a human advisor on the phone depends on several parameters that the voice menu does not always clearly indicate.
B&You and the 1064: Limited Phone Access Over Time
Traditional Bouygues Telecom subscribers can call 1064 without any particular restrictions. For B&You customers, the situation is quite different.
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The 1064 is only accessible to B&You Pure Fibre customers for two months after subscription. After this period, phone assistance disappears in favor of instant messaging via the app or customer space. This restriction aligns with the low-cost logic of the B&You offer, which compensates for lower rates with a fully digital customer relationship.
In practice, a B&You mobile subscriber attempting to call 1064 after this two-month window will be redirected to the virtual assistant Beety or the chat. This is a point that many new customers discover too late. Before subscribing to a B&You offer, it is better to know that contacting a Bouygues advisor at 1064 will only be possible for a very short period.
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Numbers 3106, 1067, +33 660 614 614: What Each Line Is For
The confusion between the different Bouygues Telecom numbers remains common. Each corresponds to a specific use.
- The 1064 is reserved for existing customers for technical support, account management, and billing questions. It is free from a Bouygues line.
- The 3106 is for people who are not yet customers. It is the commercial number, useful for obtaining information about offers or subscribing to a plan.
- The 1067 is dedicated to professionals (TPE, PME), with extended hours from Monday to Saturday.
- The +33 660 614 614 allows you to contact customer service from abroad, replacing the 1064 which is inaccessible outside French territory.
Calling 3106 as an existing customer for a technical question often leads to a transfer to 1064, with additional waiting time. Identifying the right number from the start saves time.
Chat and Beety Assistant: The Channel Bouygues Telecom Prioritizes
Since 2025, Bouygues Telecom has increasingly directed its subscribers towards online chat and the mobile app. For B&You customers, chat and the Beety assistant have become the only standard channels after the initial two-month period.
The virtual assistant Beety handles common requests: consumption tracking, option modifications, bill verification. For more complex cases (network outage, billing dispute), the chat allows you to connect with a human advisor, but the waiting time varies depending on the time slots.
What Chat Does Better Than Phone
Chat has a concrete advantage: it remains accessible outside of 1064’s hours. The phone service closes in the evening, while certain procedures via chat can be initiated at any time from the customer space. The history of written exchanges also provides a usable record in case of a subsequent complaint, which is not the case with a traditional voice call.
On the other hand, the strategy of shifting to digital does not suit all situations. An issue with number portability or a hardware malfunction of Bbox often requires a voice exchange to avoid back-and-forth messaging over several days.
Free Callback and Store: Two Underestimated Alternatives
Bouygues Telecom offers a free callback service from its website. The principle is simple: you provide your number, and an advisor will call you back within a variable timeframe. This option avoids waiting in the call queue for 1064, but the callback time depends on the customer service load at the time of the request.
Visiting the Store for a Technical Issue
Bouygues Telecom stores (over 500 in France according to the operator) welcome customers with or without an appointment. For equipment exchanges, troubleshooting, or contractual questions requiring proof, visiting the store is often quicker than a series of messages via chat.
Field reports vary on this point: some customers report significant queues in stores on Saturdays, while others receive immediate service during the week. Making an online appointment before going reduces uncertainty.
Postal Mail and Social Media: Last Resort Channels
Bouygues Telecom does not provide a public email address for its customers. Chat now serves as the main written channel, replacing traditional email.
Postal mail remains an option for formal complaints, especially in cases of disputes unresolved by phone or chat. Social media (notably X and Facebook) can sometimes yield a quick response, but advisors frequently redirect to the chat in the customer space to handle the case.
The choice of channel ultimately depends on the type of offer subscribed to and the nature of the problem. A standard Bbox subscriber retains permanent access to 1064. A B&You customer will have to rely on digital tools after their first two months. In both cases, free callbacks and store appointments remain practical options to avoid prolonged waiting times on the phone.